Welcome to the knowledge center, please read through the information of frequently asked questions for answers to the common inquiries. For real time transactions and updates utilize the Shareholder Portal or Interactive Voice Response system for most common tasks.
Sale of Shares
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An Individual and Joint Tenant account can sell shares online utilizing various channels supported by Broadridge Issuer Solutions. If your account type is anything other than Individual or Joint Tenant and you wish to sell your shares, please contact us on the company specific call center for further instructions.
If your shares are held in a Plan, electronic or book form, you may submit your sales request using one of the following methods:
1. You may access your account online via the Log In button at the top of the page or on investor.broadridge.com and select "Sell Shares" on the right margin from the Account Summary page. 2. You may contact us using the company specific Interactive Voice Response System (IVR) for your specific company and following the voice instructions. 3. You may contact the call center on the company specific number and we can process your salesrequest over the phone. Please note that we may only accept sales requests up to $50,000 byphone. This option is only available for individual and joint tenant account registrations. 4. You may mail or fax your signed sales coupon or letter of instruction to the address or fax number below. 5. You may contact a broker to have your shares transferred to a brokerage account, and the broker will sell your shares for you.
Your completed sales coupon or letter of instruction may be submitted via fax to 215-553-5402 or mailed to:
Standard Mail: Broadridge Corporate Issuer Solutions P.O. Box 1342 Brentwood, NY 11717
Overnight Packages: Broadridge Corporate Issuer Solutions 1155 Long Island Ave. Edgewood, NY 11717 Attn: IWS
Please note, all sales may be subject to transaction and broker fees; please consult your company’s prospectus for details.
If your shares are held in certificate form
If you hold shares in certificate form, your sales request must be submitted by mail. Please utilize the Shareholder Sale Request Form found under forms on the top right of this page or a signed letter of instruction stating your intent to sell and how many shares you wish to sell. All certificates representing the share(s) you wish to sell must be included with your completed sales coupon or letter of instruction for your request to be processed.
If the certificate(s) is/are no longer in your possession and is/are considered lost
Please follow the instructions detailed on the Knowledge Center: Certificates with the completed sale request. Both documents will be processed together.
Can I cancel my sales request if the shares haven’t been sold?
All sales requests submitted are considered final.
How do I check the status of my sale?
You can check the status of your sale request via the following options:
1. You may access your account online via the Log In button at the top of the page or on investor.broadridge.com and select "Sell Shares" on the right margin from the Account Summary page.
2. You may contact us using the company specific Interactive Voice Response System (IVR) for your specific company and following the voice instructions.
3. You may contact the call center on the company specific number and we can process your sales request over the phone.
*Please note that we may only accept sales requests up to $50,000 by phone. This option is only available for individual and joint tenant. When you request a sale via the online Shareholder Portal, Interactive Voice Response system (IVR) or via the call center, the day the sale is submitted a check or pending direct deposit (ACH) transaction will be created. The funds are not released until the settlement of that trade. Trade date plus two (T + 2). Please allow 5-7 business days for the mail to reach you (standard postal timeframe). If you are previously set up on Direct Deposit, the funds will be deposited to your checking the next business day.
If you have not set up direct deposit, it has to be in set up and approved before the trade is entered, otherwise a check will be issued. (5 business day hold on new direct deposit instructions)
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